SR SUNTOUR North America approached us to work on breathing new life into their online presence.

We joined forces with their team to create a industry leading warranty claims management service app, cutting edge OEM ordering system and a custom Shopify online storefront.

Going a few years back, our relationship with SR SUNTOUR began with expanding their online sales with a new e-commerce website.

Upon the huge success and loads of positive feedback from their customers, we looked into taking the next steps towards a more streamlined set of tools in other areas of their business.

Cover photo courtesy Hoshi Yoshida

We identified that for many of their OEM and dealership vendors, a tough part of the process was service, repair, and warranty claims management.

Having a wealth of knowledge on the fork manufacturing process to draw from, we were able to create a robust system for managing these sorts of claims. These optimized systems and processes improved the productivity of the SR SUNTOUR North America staff ten-fold.

Now, we’re taking our existing work further with a completely new build out of our initial web application. The focus is creating a solution that is scalable to handle service centers all over the world. This new application comes hot on the heels of a bigger redesign of the global SR SUNTOUR web presence.

In the mix, we rebuilt the Shopify store with a fresh new look based on styles and rules we established using a comprehensive digital guideline.

This guide was created by working alongside our international counterparts at SR SUNTOUR to document and establish a baseline for a cohesive style across all platforms. With these guidelines in hand, we are hard at work building the next iteration of the online SR SUNTOUR service and warranty application.


Shopify, Laravel, React


Web Design, UX Research & Design, Information Architecture, Web Development, Process Automation

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